Customers - Projects
Marks & Spencer Hellas

Marks & Spencer Hellas is a subsidiary of Marks & Spencer, one of the largest retail chains, with 29 branches in Greece and managerial responsibility for branches in 6 other countries.

 

Marks & Spencer Hellas

SingularLogic was commissioned to upgrade functionality on the Retail Management System covering stores in Greece, Bulgaria and Romania.

 

Challenges
  • To monitor through an online application all operations at all branches in real time.
  • To ensure that the company’s SAP ERP rapidly processed sales data.
  • To provide better quality services and optimise customer service experience.
  • To ensure a secure, fully controlled sales procedure.
  • To minimise handling errors.
  • To ensure the uniformity of procedures and regulatory compliance.
  • To ensure unlimited expandability.
Solution
  • SingularLogic provided an integrated Retail Management System based on the SingularLogic Retail System which was then tailored to meet the specific needs of the client.
  • Interface to the existing ERP (SAP).
  • Interface to the existing CRM system.
  • Support services for the overall solution (hardware in-store and software).

 

Benefits
  • Protection of previous investments by re-utilising legacy hardware.
  • Immediate reduction in operating costs and maintenance costs (by doing away with in-store servers).
  • Integration with the ERP (SAP) system.
  • Centrally managed information and changes.
  • Simultaneous support for the taxation / non-tax printing environment (using a Hash Generator).
  • Option to easily add on other functionality.
  • 3rd generation customer loyalty scheme.

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