IT Support

Providing support for cutting-edge IT systems is just as important as acquiring those systems, since an increasing part of the activities and operations of modern businesses depend on those systems. If system operations are not systematically monitored and preventative checks are not carried out, this could have a significant impact on a business activities both in terms of cost and customers. SingularLogic specialises in providing comprehensive IT support services to large clients and installations. Having built up considerable know-how in complex IT environments within multinational companies, banks, telecom providers and the public sector, the company has invested in products and services for the support of those systems. One key success factor here has been the holistic approach the company takes. By this we mean SingularLogic’s ability to offer maintenance and support services for client infrastructure, not just for individual products. Support services cover a comprehensive range of operations from initial installation right up to roll out and beyond. We offer vertical support services in the following sectors:

  • IT infrastructure configuration and management for networks and services by large firms such as IBM, Hewlett Packard, DELL, Cisco Systems, Oracle and Fujitsu, operating systems such as MS Windows, Linux & Unix, databases such as Oracle, SQL Server & MySQL as well as Applications. 
  • IT Service Management (ITSM) based on management platforms such as Microsoft’s System Center and Hewlett Packard’s OpenView, as well as support via extensive Service Level Agreements (SLAs) with the required reporting. 
  • Public or private cloud development and management systems based on virtualisation technologies by leading international firms such as Microsoft Hyper-V, VMWare vSphere, Oracle VM, Citrix XEN, among others. 
  • Large database support and management services, based on Microsoft SQL Server, Oracle RDBMS & MySQL. 
  • Management of complex and complicated application functionality. 
  • Capacity planning. 

A modern call center is a coordination hub and a common reference point one can contact about all services. The Department has direct call lines available during business hours and also offers extended hour support depending on the project and client. When someone contacts the Support Department, the call is logged into the IT system and given a unique identifier that allows all requests to be followed up in all subsequent stages. The level of support and effectiveness is also checked using a monitoring mechanism.

The Department’s engineers are knowledgeable, experienced members of the company’s staff or associates who have considerable know-how in designing and supporting networks, systems and applications. SingularLogic works in close quarters with the major firms it has partnered with to offer continuous training for its engineers, by enrolling them in special training and certification courses. The company has teams of specialised software app and system engineers based in Athens and Thessaloniki as well as an extensive network of certified associates.