Services

Managed Hosting

This service entails hosting, managing and supporting infrastructure, systems and applications at the SingularLogic Data Center. SingularLogic can host any size of infrastructure and bandwidth to suit the client’s needs.

The basic Managed Hosting package includes hosting of physical or virtual database servers, application service provision (ASP), data storage, server monitoring, Management Operations services, Data Center Operator tasks, Remote Connection services, Daily Backup Services and an ΙΤ service desk.

SingularLogic offers a Service Level Agreement (SLA) and ensures a high level of system availability (99.99%).

Large and medium-sized companies. It is particularly suitable for companies:

  • Whose hardware is nearing the end of its life and want to use a data center by renting resources and premises.
  • That have already outsourced part of their business operations (whether IT-related or not) to third parties such as Managed Print Services (MPS) or Electronic Archiving, etc.
  • That realise that their data is more secure at Data Center facilities rather than at their own facilities.
  • That need to implement data security policies and that are interested in planning and implementing Business Continuity and Disaster Recovery solutions. 

 

By using the Managed Hosting service, clients can enjoy the following benefits:

  • An immediate reduction in fixed and recurring overheads (hardware, O/S and database maintenance, etc.)
  • A fixed monthly charge.
  • Outlays can be recouped within a specific time period given that hosting agreements are usually from 1 to 5 years.
  • Zero intial investment in assets or in future upgrades.
  • Performance: Enhanced Data Center system performance compared to a hardware investment of equal value.
  • Reliability: Maximum possible system reliability is ensured since systems boast cutting-edge technologies that operate under optimal conditions.
  • High system and infrastructure availability (99.99%) via continuous, uninterrupted power supply (supported by UPS and a generator), ideal A/C conditions, a cutting-edge fire detection / dampening system and a local area network (LAN) with controlled access to authorised users.
  • Expandability: System expandability is practically unlimited and any upgrade can be done in a short time since the Data Center infrastructure more than covers client future needs.
  • Minimised risk of security violations, as well as compliance with IT standards (ISO 27001).
  • Flexible pricing policy
  • A strategic IT associate will discuss with the client and suggest the most cost-effective solutions for an infrastructure based on the specifications provided by the client.
  • Business continuity and risk management are transferred to SingularLogic and are guaranteed based on the SLA.
  • Comprehensive technical support round the clock with immediate response in case of core infrastructure (systems, O/S, databases and application software).
  • Maintenance of hardware, O/S, databases and applications is part of the services and need no longer concern the client.
  • Option to differentiate the level of service provided to match client needs.