Solutions

IP telephony solutions

Solutions that capitalise on a combination of information technologies and communications technologies are widespread, allowing the potential of both these sectors to be exploited to the full.

SingularLogic provides integrated solutions for IP telephony, Contact Center, Unified Messaging and Communication Enabling Business Process. Specialised telecom solutions suitable for dealing rooms are also available (IPC Systems for Traders).

These solutions can be easily integrated into and interfaced with other software applications such as CRMs. SingularLogic can also undertake to run a Contact Center for companies and organisations that receive, make or manage large numbers of phone calls.

SingularLogic has a specialised department responsible for implementing and providing support for solutions based on hardware, platforms and applications from Avaya, NICE and IPC. That department is manned by certified staff from the telecom sector with extensive experience and know-how in installing and providing support for telecom solutions.

SingularLogic’s solutions relate to:

  • Unified Communications, Contact Centers, Videoconference Solutions, Data networking, based on Avaya’s applications and hardware.
  • Unified Trading Communications, Dealerboards and Turrets, Hoot and Intercom systems, Workflow Applications, based on NICE applications and hardware.
  • Voice Recording, Quality Management, Interaction Analytics, Workforce Optimization, Real Time Impact, based on IPC’s applications and hardware.
     

 

Choosing the solutions that SingularLogic has developed and supports guarantees:

  • Support from a team of expert consultants, highly experienced and trained in telecom apps and ICT convergence solutions.
  • The adoption of all cutting-edge technology standards.
  • The ability to capitalise on solutions from innovative manufacturers such as Avaya, NICE and IPC Systems.
     

 

SingularLogic has implemented projects for businesses and organisations such as:

National Bank of Greece, EFG Eurobank, Geniki Bank, Piraeus Bank, Citibank, Mellon Group, Mediatel, Lexitel, the Hygeia Group, Hellenic Petroleum, Forthnet, Wind, the American College, Chryssi Efkeria (Yellow Pages), Olympic Air , Aegean Airlines, Hertz, SKAI and Kathimerini among others.

 

Case Studies
  • SingularLogic designed and installed a comprehensive, integrated solution to run the Forthnet and Nova Customer Service Center. The solution is based on the following technologies from Avaya: IP Telephony, CTI Call back Assist & Voice Portal,...
  • Eurobank commissioned SingularLogic to design and install an IP telephony solution to meet the telecom needs of the Bank’s central offices and 360+ branches. The solution is based on products and technologies from Avaya (IP Telephony & Contact...