Solutions

AVAYA

Since 2006 SingularLogic has been strategically partnered with AVAYA, a world leader in the IP telephony, contact center and unified communications sectors. As a partner SingularLogic has won itself the following distinctions:

  • Avaya Enterprise Silver Partner: a significant certification for an Avaya partner
  • Avaya Small and Medium Enterprise Expert (SME Expert): the highest level of certification for Avaya Partners in the SMB Market. AVAYA bestowed this status in recognition of the investment SingularLogic and its network of associates made in supporting the IP Office 500 solution. As a key Avaya telecom platform, IP Office 500 is a solution that frees up the hands of SMEs.

 

SingularLogic offers integrated solutions in the following areas:

  • IP telephony
  • Contact Center
  • Unified Messaging
  • Communication Enabling Business Processes

 

The company’s team specialises in seamlessly integrating these solutions and developing interfaces for CRM applications and is well poised to set up and run a Contact Center. SingularLogic has a dedicated department specifically for implementing and supporting these solutions, manned by certified staff from the telecom sector. The staff in this department have extensive experience and unparalleled know-how in rolling out Avaya solutions and providing successful after sales support.
 

Capitalising on its team’s capabilities, SingularLogic has been able to implement projects of this type at the following companies and organisations:

National Bank of Greece, EFG Eurobank, Geniki Bank, Piraeus Bank, Mellon Group, Mediatel, Lexitel, the Hygeia Group, Hellenic Petroleum, Forthnet, Wind, the American College, Chryssi Efkeria (Yellow Pages), Olympic Air , Aegean Airlines, Hertz, SKAI and Kathimerini among others.

Case Studies
  • SingularLogic designed and installed a comprehensive, integrated solution to run the Forthnet and Nova Customer Service Center. The solution is based on the following technologies from Avaya: IP Telephony, CTI Call back Assist & Voice Portal,...
  • Eurobank commissioned SingularLogic to design and install an IP telephony solution to meet the telecom needs of the Bank’s central offices and 360+ branches. The solution is based on products and technologies from Avaya (IP Telephony & Contact...