Ευκαιρίες Καριέρας

Η SingularLogic στο πλαίσιο της συνεχούς ανάπτυξής της, αναζητά δυναμικά στελέχη που θα μοιραστούν το όραμά της, για την παρακάτω θέση:

Account Manager Δημοσίου Τομέα (Αθήνα)

Ο/η κατάλληλος/η υποψήφιος/α θα απασχοληθεί με τον σχεδιασμό, την οργάνωση, την υποστήριξη και την ανάπτυξη  των πωλήσεων του Δημοσίου Τομέα.

Βασικά καθήκοντα:

• Σχεδιασμός, οργάνωση και εκτέλεση ενεργειών για την ανάπτυξη νέου πελατολογίου
• Προσδιορισμός νέων ευκαιριών πωλήσεων σε υπάρχον πελατολόγιο
• Παρακολούθηση και υποστήριξη αριθμού υπαρχόντων και νέων πελατών
• Συνεχή και δυναμική παρακολούθηση budget πωλήσεων
• Διαχείριση της προετοιμασίας των εμπορικών προτάσεων
• Προετοιμασία reports με συλλογή, ανάλυση και παρουσίαση πληροφοριών
• Τακτική συνεργασία με τις υπόλοιπες ομάδες υποστήριξης προκειμένου να υπάρχει ποιοτική και συνεπής παράδοση των παραδοτέων
• Υποβολή εβδομαδιαίων / μηνιαίων αναφορών πωλήσεων και παρακολούθηση επίτευξης των στόχων.

Προσόντα:

• Προϋπηρεσία τουλάχιστον 5 έτη σε Πωλήσεις Δημοσίου Τομέα
• Πτυχίο Ανώτερης ή Ανώτατης Σχολής, θα θεωρηθεί ως επιπρόσθετο προσόν
• Πολύ καλή γνώση της αγοράς Πληροφορικής και εμπειρία σε Πωλήσεις Δημοσίου Τομέα
• Αποδεδειγμένη ικανότητα επίτευξης στόχων πωλήσεων
• Πολύ καλές επικοινωνιακές δεξιότητες καθώς και ικανότητες παρουσίασης και διαπραγμάτευσης
• Διαπραγματευτικές ικανότητες, μεθοδολογία και αποτελεσματικότητα 

Για όλα τα βιογραφικά θα τηρηθεί απόλυτη εμπιστευτικότητα

SingularLogic in the context of its continuous growth and development, is seeking for a high caliber professional for the following position:

                                        Customer Support Helpline Engineer

Main Job Responsibilities

• Provide First level support in order to assist users in resolving software/hardware/system related issues by phone and remote.

• Provide workaround steps for customers to prevent or minimize impact of problem reported.

• Remotely investigate and address issues using remote access tools.

• Confirms support contract status and determines whether requested support is in scope of the contract.

• Processing requests received via telephone, email or ticketing system

Requirements

• Degree in IT field, Electronic Engineer  

• The candidate should demonstrate good engineering and problem solving understanding.

• Advanced business writing and verbal communication skills both in Greek and English

• Very good level of analytical and interpersonal abilities

• Excellent Communication and organizational skills

• Ability to work under pressure, multitask and prioritize

• Team working attitude
• At least 1 year experience providing end user support in an IT/computer-related field ideally in Support services, will be considered as an asset.

The Opportunity

We are looking for an inspired ITSM Engineer / Consultant, to join SingularLogic highly skilled consulting practice, supporting implementation projects and presales activities for our customers, for large-scale Public & Private Sector solutions in Greece and abroad.

Responsibilities

• Acting across all aspects of an ITSM project including processes, organization, tools, data and governance
• Documenting process requirements to fulfill business needs
• Defining governance structure, roles and responsibilities and required reports/dashboards
• Actively participates in the presales process

Requirements

• University Degree in Computer Science, Information Systems or similar field (a Master’s degree will be considered a plus)
• At least 2-4 years of relevant working experience in business analysis or software application consulting (implementation projects and/or Presales activities), in the ITSM area
• Experience on ITSM platforms such as JIRA, SERVICENOW, REMEDY, etc
• Experience in process documentation and analysis, including specification of system requirements for business processes
• Highly proficient in MS Office Suite (Word, Outlook, PowerPoint and Excel).
• Willingness to travel for client meetings and projects as required

Pluses:

• ITIL certification
• Relevant technical certifications

Soft Skills

• Good communication and interpersonal skills- a customer-centric mindset
• Excellent verbal, written and presentational skills in both Greek and English; other languages will be considered a plus
• Ability to work under tight deadlines.
• Team Player

We offer

• Attractive remuneration package
• Personal Development program
• Training
• Friendly working environment
• Work/life balance
• Opportunity to develop your career and skills by joining complex and large projects
• Private insurance

The Opportunity

We are looking for an inspired Senior Presales Consultant who will be part of a highly skilled presales and bidding team who actively participates in the presales process and writes proposals for customers for large-scale Public & Private Sector solutions in Greece and abroad.

The function requires strong interactions with the Sales and the Operation Divisions.  

Responsibilities

• Actively participates in the presales process and writes proposals for customers.
• Bid assessment challenging the proposed solutions (functional, technical and pricing aspects, coherence).
• Bid management (co-ordination internally and externally with partners).
• Prepare a winning Bid according to Technical Qualifications.
• Responsible for the technical aspects of the proposals in response to RFPs or more generally following customer and market opportunities.
• Participation in internal texts improvement process.
• Support the sales force during the contract negotiations phase as required, managing changes from the submitted proposal.
• Support to lead assessment (strategic interest, selection of lead to consider).
• Technical writer for some parts of the proposals based on standard texts.
• Independently lead and analyze RFI, RFQ, RFPs, and other bid documents for requirements.
• Identify and engage all appropriate personnel to develop, review or approve relevant sections of the proposal. Ensure the production of accurate RFP/RFI responses for customer requests to ensure that the requirements are met in a timely manner.

Requirements

• Bachelor’s Degree in a technical, operational, or similar field; Master’s Degree or MBA preferred.
• 5 or more years proven hands-on experience in Bid Management, Bid Writing and Presales (IT Project Management or IT Consulting)
• Experience with participation in Public tenders with knowledge of the legal framework
• Experience in explaining and presenting technical solutions
• A proven strong Public/Private sector background with understanding of the procurement requirements definition and procurement processes for both in Greece and Internationally.
• Excellent verbal, written and presentational skills in both Greek and English, with high attention to detail and accuracy.
• Highly proficient in MS Office Suite (Word, Outlook, PowerPoint and Excel).
• Willingness to travel for client meetings as required.

Pluses:

• Relevant technical certifications

Soft Skills

• Excellent project management skills, a strong sense of urgency, and relentless commitment to meeting deadlines and exceeding customer expectations.
• Ability to manage internal relations with the highest degree of professionalism in order to articulate overall customer needs and requirements.
• Ability to manage collaborators without having to invoke direct authority.
• Team Player
• Strong problem-solving and analytical skills.

We offer

• Attractive remuneration package
• Friendly working environment
• Work/life balance
• Opportunity to develop your career and skills by joining complex and large projects
• Private insurance