Transforming Leasing Operations at Eurobank Leasing

Agility and Efficiency with the SingularLogic CFMS Platform

Eurobank Leasing implemented a digital upgrade project using the SingularLogic CFMS (Credit Facilities Management System) platform. This initiative improved the organization's flexibility, efficiency, and compliance with evolving regulatory and legislative changes while optimizing processes to enhance effectiveness. This strategic investment strengthens Eurobank Leasing's competitiveness and customer service, contributing to the growth of Greek businesses and professionals.

Eurobank Leasing

Eurobank Leasing, a subsidiary of Eurobank, strategically invests in continuously improving its solutions, services, methods, and processes. Its goal is to contribute effectively to the growth of Greek businesses and professionals while providing enhanced customer service. Within this context, Eurobank Leasing aimed to upgrade its leasing information systems, recognizing the potential of digital transformation in contemporary business operations.

Challenges & Objectives

The digital upgrade goals included:

• Enhancing organizational flexibility and efficiency to address increasing industry demands.
• Ensuring compliance with ongoing regulatory and legislative changes.
• Upgrading functionality to optimize processes and improve organizational performance.

The Solution

To achieve these objectives, Eurobank Leasing selected SingularLogic CFMS Leasing, a platform designed to meet the organization's specific goals while introducing innovative features:

• Automated Processes: Financing decision-making and approval processes were automated, significantly reducing completion times, minimizing errors from manual interventions, and improving accuracy, transparency, and efficiency.
• Data Analysis: The platform's data analysis capabilities supported informed and secure financing decisions, enabling the organization to respond promptly to market changes.
• Expanded Product Portfolio: Improved decision-making capabilities allowed Eurobank Leasing to develop tailored new products, enhancing customer service and overall customer experience.
• Data Accessibility: Operational units gained graded access to essential data, ensuring secure access and comprehensive, accurate information. Τhus facilitating cross-departmental collaboration and accelerated decision-making. Additionally, the end-of-day functionality provided real-time updates and access to financial metrics, enhancing financial transparency.
• Third-Party System Integration: Ensured data integrity and consistent information flow to external systems and organizations.
• Automated Notifications: Email and SMS notifications, both individual and bulk, were automated for system users and customers, offering instant updates and improving collaboration experiences.
• User Task Calendar: Personalized calendars with tasks, reminders, and alerts were automatically updated, boosting productivity and efficiency.
• Scalable Features: The platform is designed for ongoing functional enhancements to meet modern business demands, enabling Eurobank Leasing to remain competitive and adapt quickly to market changes.

SingularLogic has completed the digital upgrade by utilizing its expertise in leasing and collaborating effectively with Eurobank's Leasing team.

An analysis of the organization's contemporary business requirements and specifications led to the development of new functionalities that address current needs while offering scalability and expansion for future demands.

There was a particular focus on automating internal processes, data analysis to support decision-making and financing approvals, and providing comprehensive information to all operational units within the organization. Moreover, ensuring accurate data transmission to integrated third-party systems and organizations was essential.

Additionally, the project ensured a seamless data migration from the legacy system to CFMS Leasing without disrupting the organization's operations.

The Benefits

SingularLogic CFMS Leasing has provided considerable benefits to Eurobank Leasing.

• Process Optimization: Automated workflows have improved: Complexity Management, Speed and accuracy of process execution, Time and cost savings, Transparency and accuracy of operations
• Enhanced Flexibility: Enabled the creation of new products with a significantly broader range of financing terms. The new system expanded this capability tenfold, from five options to over fifty, greatly enhancing competitiveness.
• Increased Effectiveness: Provided comprehensive monitoring of financial metrics.
• Regulatory Compliance: The reporting tools developed ensured consistent and accurate data exchange with external systems and organizations, facilitating compliance with regulatory and legislative changes.
• Upgraded Customer Experience: Delivered specialized products, faster service, and personalized information.
• Strategic Growth Enablement: The platform's scalability and adaptability allowed Eurobank Leasing to comply with evolving regulatory frameworks and adjust quickly to market dynamics.

Eurobank Leasing, holding a substantial share of the market in Greece, has effectively utilized the capabilities of the CFMS platform to improve service quality, enhance employee productivity, and strengthen customer trust.

This project was recognized at the BITE AWARDS 2024, receiving the Silver Award in the Specialized Industry Applications for Banks, Insurance Companies, and Fintech Organizations category.